- If you need urgent help regarding your website, even if you dont have hosting with us, please contact us ASAP, and we will help you now.
These Terms and Conditions (“Terms”) govern your use of Craftershost.com (“we,” “us,” “our,” or “the Company”), a service owned and operated by Digital Webemy Agency SRL (Company Identification Number: 45069354). By accessing or using our website, products, or services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
Craftershost.com offers:
Related digital services
Service details, features, and pricing are described on our website and may be updated from time to time.
To access certain services, you may need to create an account. You agree to:
You are responsible for all activities under your account.
If payment is not received, we reserve the right to suspend or terminate your services.
You agree not to:
You are responsible for the content and data you host, upload, or transmit through our services.
You are strictly prohibited from uploading, installing, hosting, or executing any scripts, software, or website content on our servers that may compromise the security, stability, or legality of our services or affect other users. This includes, but is not limited to:
Torrent trackers and sites facilitating peer-to-peer file sharing
IRC scripts and IRC servers
Chat rooms or WAP chat scripts that excessively consume resources
Online gaming scripts (excluding simple Flash games)
Top site scripts
Any attempt to harm, disrupt, or compromise the integrity or security of our servers or other clients is strictly prohibited. Any activity that negatively affects the proper functioning of the shared hosting server will be considered abuse and treated as an attempt to harm other colocated clients.We reserve the right to suspend or terminate your account and remove any prohibited content or scripts without notice if we determine, at our sole discretion, that your use violates these terms or endangers our infrastructure or other clients.
All plans include fast WordPress hosting, full site maintenance (updates, backups, security checks), and real human support. The Complete Coverege Plan also includes full website optimization for speed, performance, and stability and Unlimited Website Tasks & Repairs.
Absolutely. The Business Care and Full Care plans include time each month for small edits and updates — like content changes, layout tweaks, or plugin setup. For more complex work or custom development, we’re happy to provide a clear quote before starting — so you always know what to expect.
Yes — no bots, no outsourced call centers, and no sales agents trying to upsell you. You’ll speak directly with WordPress professionals who know your site and are here to help — not just sell you things.
Our Unlimited and Complete plans include visual tweaks, plugin customisations, product additions, content edits and removals, team member updates, pricing changes, notification adjustments, and similar small tasks — the kinds of updates often too minor to delegate to a designer or developer. They’ll appreciate us taking that workload off their plate. However, we are a technical WordPress hosting and maintenance agency. Larger tasks — such as full redesigns, page builds, major functionality changes, or implementing SEO report recommendations — are billed separately as you can check here. What can and cannot be handled under your plan is ultimately at the discretion of your assigned maintenance support agent.
Yes. For enhanced security and to protect our clients, CrafterHost blocks all web traffic from Russia and China on all our servers. This geo-blocking policy is a core part of our commitment to reducing malicious traffic, spam, and cyberattacks.
Please note: This restriction applies to every server and website we host and cannot be changed or removed by request.
While this measure significantly reduces unwanted traffic, it is not completely bulletproof—users in those countries may still access sites using VPNs, proxies, or other anonymizing tools, which cannot be reliably blocked by geographic restrictions.
We believe this policy provides a strong layer of protection for our clients and helps ensure the best possible performance and security for all hosted websites.
We’ll fix it. Whether it’s a plugin conflict, a layout issue, or something unexpected — we’ve got you covered.
🔹 All plans plans include repair help at no extra charge.
Yes, of course.
Yes, you can have multiple websites. For each additional website, there is an extra fee of 50% of your monthly plan’s cost. This allows us to provide dedicated resources and support for each website while ensuring everything runs smoothly.
We strive to maintain high uptime and reliable service but cannot guarantee uninterrupted access. Scheduled maintenance or unforeseen technical issues may result in temporary downtime. We will provide reasonable notice for planned maintenance.
Support is available via the channels listed on our website. Response times may vary depending on the nature of your request.
All hosting accounts are continuously monitored to track server resource consumption, including CPU, memory, bandwidth, and disk usage. If your account is found to be using an unusually high amount of resources, we will contact you to discuss possible solutions or upgrades. However, if your account’s resource usage is excessive and threatens the stability or performance of the server, we reserve the right to suspend your account or disable specific scripts without prior notice to maintain optimal service for all clients.
Clients are responsible for proactively requesting an upgrade or temporary resource increase if they anticipate higher usage. To avoid potential suspension, please contact us in advance if your website or application will require additional resources.
Resource usage for shared hosting must remain within the allocated CPU, memory, disk, and bandwidth limits for your package.
Enforcement: We reserve the right to suspend or restrict any account that exceeds its allocated resources or violates these restrictions, in order to preserve the integrity and performance of our hosting environment for all users.
CrafterHost provides access to premium plugins, including Elementor PRO and ShortPixel Website Optimizer PRO, as part of select hosting and maintenance packages or as optional add-ons at checkout.
As a valued CrafterHost client, you are entitled to a complimentary website consultation included with your hosting and maintenance plan. This free consultation is designed to help you optimize, troubleshoot, or plan improvements for your website with the guidance of our experts.
How to Schedule:
To request your free website consultation, simply open a support ticket from your client dashboard or reach out to us via our live chat. Our team will coordinate with you to arrange a convenient time for your session.
Please Note:
The free consultation is exclusively available to current CrafterHost clients with an active hosting or maintenance plan.
To ensure you are not charged, please schedule your session through a support ticket or live chat—not through the paid consultation booking form.
We look forward to helping you get the most out of your website!
To maintain the security and integrity of our hosting environment, CrafterHost restricts access and blocks all incoming traffic from certain countries. At this time, all website traffic originating from Russia and China is blocked at the network level. This means that users located in these countries will not be able to access websites or services hosted on our platform.
Why We Block Traffic from These Countries
What This Means for Clients
CrafterHost may update the list of restricted countries in response to evolving security risks or regulatory requirements. Any changes will be reflected in our Terms and Conditions and communicated to affected clients.
All website content, branding, and materials provided by Craftershost.com are the property of Digital Webemy Agency SRL or its licensors and are protected by copyright, trademark, and other laws. You may not use, copy, or distribute our content without written permission.
You retain ownership of your website content and data.
Consultations:
If you purchase a consultation and subsequently order a service, your consultation fee will be credited toward your project.
30-Day Money-Back Guarantee for Hosting Plans
We offer a 30-day money-back guarantee for our simple hosting plans (Essentials Care). If you are not satisfied with your hosting service, you may request a full refund within 30 days of your initial purchase. The refund applies only to the hosting service fee; domain registration, add-ons, or other third-party services are non-refundable.
Refund Policy for Hosting and Maintenance Plans
Please note that plans which include website maintenance services (Pro Care, Complete Coverage, or any plan with bundled maintenance) are not eligible for refunds. Once activated, these plans are considered delivered services and are non-refundable, regardless of usage or cancellation date.
These maintenance-inclusive plans provide immediate value through services such as Speed & Page Optimization, Malware Scanning, and Website Maintenance Setup. These actions often begin as soon as your plan is activated, delivering tangible benefits and improvements to your website from the outset.
Exception:If a refund is requested before any work has started on your website (including speed optimization, malware scanning, or maintenance setup), a full refund may be granted. However, once any of these services have been performed, the plan is considered delivered and is no longer eligible for a refund.
How to Request a Refund
To request a refund for an eligible hosting plan, please contact our support team within 30 days of your initial purchase. Refunds will be processed to your original payment method within a reasonable timeframe after approval.
To the maximum extent permitted by law, Craftershost.com and Digital Webemy Agency SRL are not liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including but not limited to loss of data, business interruption, or financial loss.
Our total liability for any claim related to our services is limited to the amount you paid for the service in question.
You agree to indemnify and hold harmless Craftershost.com, Digital Webemy Agency SRL, and their affiliates, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms.
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
We reserve the right to suspend or terminate your account or services at any time, with or without notice, for violation of these Terms or for any reason deemed necessary to protect our business or users. Upon termination, your right to use our services will cease immediately, and we may delete your account and data in accordance with our data retention policy.
We may update these Terms from time to time. Changes will be posted on this page with the effective date. Continued use of our services after changes constitutes your acceptance of the new Terms.
For questions about this Privacy Policy or your data rights, please contact us at:
Email:info@craftershost.com
No tech skills? No problem. Tell us what you dream of, and we’ll handle the rest.
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